Customer experience

Make a difference in your after-sales

Provides real-time visibility of shipments, from order confirmation to delivery. Build customer loyalty and increase sales at one of the key moments in the purchasing process.

Operator preparing an order with the help of Crowdsender
Order portal Crowdsender
Support team managing incidents with Crowdsender
Show new products in notifications
Order tracking timeline
Customer receiving an order thanks to Crowdsender
Crowdsender notification example

Disables generic courier notifications

Send personalised branded emails, keep your customers informed about order status with details beyond what a courier can offer.

Crowdsender notification example

Disables generic courier notifications

Send personalised branded emails, keep your customers informed about order status with details beyond what a courier can offer.

Offer your own tracking page

Publish your own shipping portal and add it to the footer of your website, allowing your customers to check the status of their orders in real time, thus reducing customer service enquiries.

Tracking landing shipment
Tracking landing shipment

Offer your own tracking page

Publish your own shipping portal and add it to the footer of your website, allowing your customers to check the status of their orders in real time, thus reducing customer service enquiries.

Cross-selling in notification
Publi in notifications
Publi in notifications

Discover a new marketing tool

Take advantage of the 84% open rate on customer notifications to include recommended products, promotions, referral programmes or new category launches.

Cross-selling in notification
Publi in notifications

Discover a new marketing tool

Take advantage of the 84% open rate on customer notifications to include recommended products, promotions, referral programmes or new category launches.

Empower your customer service team in the after-sales process

It provides centralised access to all order information, allowing them to resolve queries instantly, add annotations and keep other teams informed of any issues.

Transit chart shipments
Staff person answering a call
Comment input with an issue
Transit chart shipments
Comment input with an issue

Empower your customer service team in the after-sales process

It provides centralised access to all order information, allowing them to resolve queries instantly, add annotations and keep other teams informed of any issues.

Try Crowdsender for free